FREQUENTLY ASKED QUESTIONS
Below are answers to the most common questions about our process,
pricing, payment and other useful information.
To keep your jewelry in the best condition:
- Avoid contact with water, perfume, lotion and sweat.
- Store pieces in organza bags to prevent scratching.
- Clean pearls with a soft moistened cloth.
- Remove before exercising or showering.
To keep your jewelry in the best condition:
- Avoid contact with water, perfume, lotion and sweat.
- Store pieces in organza bags to prevent scratching.
- Clean pearls with a soft moistened cloth.
- Remove before exercising or showering.
- Regular Priced Items may be returned within 14 days. Returned items must be in their original condition unworn, undamaged, and accompanied by the original packing slip. Once your refund is processed, you will be notified by email. Please allow up to 10 days for your return to be processed. We are not able to accept returns or offer exchanges/refunds on the following:
- Sale items
- Pierced earrings
- Please note that customers are responsible for return shipping costs.
- Regular Priced Items may be returned within 14 days. Returned items must be in their original condition unworn, undamaged, and accompanied by the original packing slip. Once your refund is processed, you will be notified by email. Please allow up to 10 days for your return to be processed. We are not able to accept returns or offer exchanges/refunds on the following:
- Sale items
- Pierced earrings
- Please note that customers are responsible for return shipping costs.
- We design and curate our jewelry which is ethically-made by a family-run business in China.
- Limited-Edition and One-Of-A-Kind pieces are handmade in our Ottawa studio.
- We design and curate our jewelry which is ethically-made by a family-run business in China.
- Limited-Edition and One-Of-A-Kind pieces are handmade in our Ottawa studio.
- It is quite difficult because there are many natural variations to consider in size, shape, colour and lustre.
- It is quite difficult because there are many natural variations to consider in size, shape, colour and lustre.
- We create casually-elegant, timeless pieces designed for everyday wear.
- You’ll find One-Of-A-Kind and Limited-Edition gems that you won’t see anywhere else.
- Woman-owned and proudly Canadian
- We create casually-elegant, timeless pieces designed for everyday wear.
- You’ll find One-Of-A-Kind and Limited-Edition gems that you won’t see anywhere else.
- Woman-owned and proudly Canadian
- Our pieces highlight freshwater Pearls, semi-precious stones, suede, leather, sterling Silver, Gold and Gold-plate, Brass, crystal and Copper.
- Our pieces highlight freshwater Pearls, semi-precious stones, suede, leather, sterling Silver, Gold and Gold-plate, Brass, crystal and Copper.
- Yes, you can send a gift.
- When you place an order, the shipping address can be different from the billing address.
- We can include a hand written note with your gift order. Please include a note telling us what message you would like included.
- Yes, you can send a gift.
- When you place an order, the shipping address can be different from the billing address.
- We can include a hand written note with your gift order. Please include a note telling us what message you would like included.
- We use Leverbacks, Post and Butterfly and Fishhook in Sterling Silver and Gold Plate.
- We use Leverbacks, Post and Butterfly and Fishhook in Sterling Silver and Gold Plate.
- Our Limited Edition pieces are created in our Ottawa studio in small quantities (less than a dozen pieces). They are unique designs by Wanted Jewelry, using high quality materials and accentuating the brilliance of freshwater pearls.
- Our Limited Edition pieces are created in our Ottawa studio in small quantities (less than a dozen pieces). They are unique designs by Wanted Jewelry, using high quality materials and accentuating the brilliance of freshwater pearls.
- Orders are usually packed and shipped 1-3 days after the order is placed.
- Orders are usually packed and shipped 1-3 days after the order is placed.
- Depending on your location, it will usually take 1-7 days.
- Depending on your location, it will usually take 1-7 days.
- Order confirmation
- Shipping confirmation
- Shipment out for delivery
- Shipment delivered
- Order confirmation
- Shipping confirmation
- Shipment out for delivery
- Shipment delivered
- Yes, you will receive a tracking number with your shipping confirmation email.
- Yes, you will receive a tracking number with your shipping confirmation email.
- No, we offer small lots, Limited-Edition and One-Of-A-Kind pieces.
- No, we offer small lots, Limited-Edition and One-Of-A-Kind pieces.
- This curated Collection features elegant pieces highlighting high-grade pearls.
- This curated Collection features elegant pieces highlighting high-grade pearls.
- Visa, Mastercard, American Express, PayPal, Shop and others.
- Visa, Mastercard, American Express, PayPal, Shop and others.
- You can reach us through our Contact Us page, or email us at wantedjewelry@bell.net and we will happy to assist you.
- You can reach us through our Contact Us page, or email us at wantedjewelry@bell.net and we will happy to assist you.
- All jewelry is placed in branded organza bags and wrapped in tissue paper with a Wanted Jewelry sticker on top. Orders are sent in plain white mailer boxes.
- All jewelry is placed in branded organza bags and wrapped in tissue paper with a Wanted Jewelry sticker on top. Orders are sent in plain white mailer boxes.